The Age of Zoom Meetings for a person who stutters

As many of us continue to adjust to working (or studying) from home, there’s been a proliferation of pieces about digital communication in today’s Age of Zoom Meetings. Despite the obvious benefits offered by these platforms during a pandemic, both researchers and “laypeople” have explored why exactly Zoom meetings can be so frustrating. Technological failures and glitches clearly play a part, but many think there is something more fundamental to the medium itself at work. Linguistic anthropologist Susan Blum, for instance, had some especially insightful thoughts about why Zoom—which she sees as based on a “folk model of how conversation works” (ouch!)—is so exhausting. She argues that videoconferencing is “nearly a replication of face-to-face interaction, but not quite, and it depletes our energy.” I couldn’t agree more, especially as the novelty of making your background a Minecraft world fades away. Zoomxhaustion, zoomtigue—whatever you want to call it—is real.

Especially for people who stutter.

While people who stutter (PWS for short) face unique communicative challenges in all parts of their life, I’ll be honest: as a PWS myself, the Age of Zoom Meetings is especially difficult. I’ve spoken with several friends who stutter, and they corroborate my feelings of exasperation with videoconferencing vs. in-person communication. Many of the things that make Zoom simply “exhausting” for fluent people make it emotionally draining and at times traumatic for PWS, especially in high-stakes videoconference settings.

[Before diving into the “why,” a quick introduction to stuttering. Traditionally, stuttering is conceived of as a communication disorder involving disfluencies in a person’s speech (often repetitions, blocks, or prolongations). Scientists don’t really know what causes stuttering, but they do know it is basically neurological and physiological, not psychological. While children who develop a stutter often “grow out of it,” those who start stuttering after early childhood rarely become non-stutterers. Here’s a link to a page created by the National Stuttering Association for more information about stuttering. Because of its current relevance, here is a great piece about Joe Biden as a person who stutters. Finally, for people into linguistics, here is a thought-provoking reframing of stuttering as a speech variety.]

Many of the things that make Zoom simply “exhausting” for fluent people make it emotionally draining and at times traumatic for PWS, especially in high-stakes videoconference settings  

The disembodied voice

Most of the challenges faced by PWS result from the paucity of (or in the case of audioconferencing, the lack of) visual information. This constriction of communication—the inability to harness our full communicative toolbox, in a sense—can have frustrating ramifications for both the PWS and the listener.

First, in cases where the videoconference is the PWS’s first interaction with someone new, the dearth of visual information increases the likelihood that the listener will not understand what’s happening during a disfluency—they will not be able to “read” the person as a PWS. The moments of disfluency displayed by PWS, when conveyed over a platform like Zoom, can so closely resemble technological “glitches” that PWS are often accused of being on mute or having bad Internet service (when in fact, we are just stuttering!)

This adds a new and debilitating layer to the challenges PWS face. During in-person interaction, while we are still often misunderstood, we don’t have to worry about a stutter being seen as a technological glitch (humans don’t have mute/unmute buttons, after all–though I’m sure many of us could think of several people we wish that did!). Secondary behaviors associated with stuttering, things like (involuntary) gestures and hesitations, help communicate the message that “Hey, I stutter” and “give me a moment.” These are all are stripped away in Zoom-mediated communication, leaving PWS to face the stark choice of explicitly “outing” themselves, or appearing technologically maladroit. Neither is a pleasant option—the latter is a lie and makes us look incompetent, and the former can be emotionally laborious and put the interlocutor on the defensive. These misunderstandings, in the way that they derail the conversation and require interactional “repair,” are draining and put the onus on the PWS to constantly explain themselves.

The moments of disfluency displayed by PWS, when conveyed over a platform like Zoom, can so closely resemble technological “glitches” that PWS are often accused of being on mute or having bad Internet service

Similarly, even when interacting with people who know you stutter, the lack of visual data can make it difficult for a PWS to signal the start and end of their speaking turn. When a PWS begins speaking, especially in a circumstance where they anticipate stuttering, they often (again, possibly unconsciously) use nonverbal cues like changing their posture, gaze, or beginning to make hand gestures. All humans do this, of course, but PWS might rely on them as a way to hold the floor when they are having a speech block and want to prevent others from talking over them. Bodily gestures also help to signal the end of a speaking turn, and when it is OK for a speaker to start talking without feeling like they are interrupting.

Few of these communicative resources are available to PWS in conferencing. In my own experience, I speak much less on Zoom calls because I don’t have time to begin a speaking turn. Stuttering most commonly happens at the beginning of the utterance, and by the time I start talking, someone might already have the floor. In cases where I do really want or have something to say, I might use a filler word like “um” or “well” to hold my place as I begin. This isn’t ideal; especially in the business world, it can come across as “unconfident” or “unpolished.”

One of the most interesting unintended consequences I’ve observed in the Age of Zoom Meetings is indicating the end of a speaking turn as a PWS. In “real life,” I find people rarely talk over me when I am having a disfluency—because they see what is going on. In online conferencing with people who know I stutter, they almost always treat me with respect—but they sometimes simply don’t know when I am finished. So they will say “Sorry to interrupt you, Jacob…” when I have actually finished my turn. Of course I appreciate their intentions, but the effect of this apology is that it disrupts the flow of the conversation, makes me feel singled out, and can even put pressure on me to “keep speaking” if the assumption was that I wasn’t done. Other writers have already remarked on how often we are forced to apologize for interrupting on Zoom, and all of this is only exacerbated for a PWS.

Zoom is also marked by the death of backchanneling. We simply don’t do this over Zoom—the playback from a “room” of people saying “Uh-hum” and “Mhm-hm” is horrendous. We also can’t really use nodding to signal we are listening, because our face is probably just a 1”x 1” sliver of someone’s screen. Backchanneling is an essential part of human communication, and the lack of it is difficult for everyone. But again, it makes things especially hard for PWS—many of whom rely on it to keep going during especially difficult disfluencies. (I have been saved many times by an especially empathetic listener in the audience who, by virtue of maintaining eye gaze with me, lets me know that they hear what I am saying.)

Finally, from a psychological perspective, it is difficult for me as a PWS to think that my entire identity on a Zoom meeting is constricted to my “disembodied voice.” PWS are obviously much more than their stutter, but over Zoom one can feel reduced to just that condition. We have less opportunity to display our passion, our confidence, our articulateness, when all we are is a stuttering voice floating through the ether. Research in digital communication backs up this feeling of being “judged”: delays on conferencing systems of even 1.2 seconds made listeners perceive the speaker as less friendly.

Zooming into the future

Like the telephone, Zoom is essentially a monocrop of communication—as Blum says, “all the communicative signs that embodied humans rely on are thinned, flattened, made more effortful or entirely impossible [on Zoom]. Yet we interpret them anyway.” 

Many of points brought up here don’t just apply to PWS. Rather, they more broadly illuminate the limitations of digital communication in its current state. I don’t know if or how these shortcomings can be improved upon, but I do hope we can build empathy for some of the challenges they might pose for PWS and the infinite others who might be misinterpreted while Zooming.

Some things, of course, do help. Being on camera, and having others display their faces, is generally more helpful than audioconferencing—it softens the impact of some of the things mentioned above, but by no means removes them, especially in larger groups. Having empathetic people around also makes things easier for the PWS. But the fact of the matter is that digital communication is simply not built for people with communication disorders. Like the telephone, Zoom is essentially a monocrop of communication—as Blum says, “all the communicative signs that embodied humans rely on are thinned, flattened, made more effortful or entirely impossible [on Zoom]. Yet we interpret them anyway.”

I would love to hear others’ thoughts about The Age of Zoom Meetings. What affordances or challenges does Zoom bring to who you are?

A New Lingua Franca for COVID-19

A generation from now, we will look back on this time and remember our shared language–a shared language that citizen sociolinguists have made visible and viable.   During the COVID-19 global pandemic, we have all been learning new words and phrases, and while we haven’t been able to share each other’s space and live company, we have been able to create a new global Lingua Franca for the COVID-19 era.

A generation from now, we will look back on this time and remember our shared language

To illustrate, let’s take a cursory scan of new words being popularized, circulated, re-created, and joked about these days.  COVID-19, of course, has been coined in the last few months.  Is there anyone on the planet who does not know what this refers to? And Merriam-Webster has already compiled lists of suddenly frequent vocabulary words we all have been hearing, including virus, contagious, infectious, superspreader, and quarantine. The York Times also just published a useful glossary covering these terms, throwing in state-of-emergency, incubation, containment, and R-naught.

I appreciate these careful compilations, but these are words that scientists of infectious diseases have known and been using for a while, as experts.  Everyday people experiencing this pandemic have simultaneously been creating an all new vocabulary of our own. By re-thinking some of these terms from the scientific community, having conversations about these very words, and by endlessly generating and popularizing more words related to this pandemic, we have been able to make sense of our own world in our own words, together—while maintaining a safe distance from each other.

The phrase Social Distancing, for example, has baffled some, coming across as an oxymoron.  I’ve had numerous conversations in which people puzzle over how we can be “social” and “distant” at the same time, and heard friends snappily assert that we need to be physically distant but remain socially connected.  But we keep using the phrase anyway.  And, it has expanded from noun phrase to adjective: We now have social distancing workouts, social distancing car circles, social distancing study halls, and even social distancing fun runs. We can still catch The Daily Social Distancing Show with Trevor Noah. I just googled “Social Distancing” and the first phrase that popped up on the search dropdown menu was social distancing baptism (and the first image featured a minister aiming a super-soaker at an infant).

During all this social distancing, Universities across the globe have been using the most popular video-conferencing platform, Zoom, to take learning on line, and this has led to more word play: Zoomed out, for example, to describe that zoned out feeling and glazed expression one might get after a day of meetings and classes on Zoom. That is, if you weren’t Zoombombed by a hacker, popping into your meeting uninvited, with inappropriate messages and images.

On top of these new words, certain place names have become part of everyday conversation, and now resonate with us all.  Wuhan is a huge city in China with a population of over 11 million people—more than New York, Tokyo, or London. But until COVID-19, most Americans had never heard of it. While the  coinage of Wuhan virus gave a one-sidedly negative perspective of the city,  more nuanced associations with Wuhan are emerging—as illustrated by this “The Wuhan I Know” comic recently created by Laura Gau, gaining popularity on Twitter, and featured on public radio.  Now nearly everyone in the US probably knows the name of that city, and many of us can even picture its location on a map, inside another newly familiar location, the Hubei Province. Similarly, the Lombardy Region of Italy, and even New Rochelle, New York have become commonplace in conversation.  We’ve all expanded our repertoire to include these distant—and not so distant—place names.

But we’ve also been sharing and resurrecting terms about the time we spend at home: Procrastibaking (a combo of procrastinating and baking that some are trying out for the first time) has been reappearing and featured in more social media posts.  As has the need for no-knead bread (who knew?) and pizza kits (now being picked up from favorite pizza joints to be assembled, safely, at home).

And more and more we’ve been popularizing words for new activities we are doing together (apart), by tacking the word virtual onto it all.  Now we have virtual happy hour, virtual brunch, and Zoom’s virtual background.  My son, still at college on the West Coast, but living off-campus, just had a virtual zoom birthday celebration with us, his East Coast family, along with his West Coast housemates, whom he calls his social distancing team.

We’re all in this together, and our language shows it

Some of these new words and phrases may evoke the specter of loneliness, and some of these place names may draw a momentary infamy they never asked for, but this is how we, as a society, develop a common relationship to our new, uncommon conditions.  Even in the best of times, much of the way we all experience the world together is by sharing language with each other.  As we use and talk about words together, those words themselves become our shared experience. Even just hearing certain words again and again, as they morph little by little–Zoom, Zoomed out, Zoom-bombing, social distancing pizza kit, social distancing friendship, social distancing–gives us a sense we are all living life as one collective.  In the time of COVID 19, this type of shared language experience provides a form of existential hope.  We are all in this together—and our language shows it.

 

Elbow, Elbow Pit, or Cough Pocket?

The human elbow is getting a lot of attention these days, as we collectively fight the global spread of COVID-19.

But what does that word “elbow” refer to?   Am I the only one who has spent most of my life using “elbow” to refer exclusively to the pointed part that sticks out when we bend our arm?   I don’t think so. Ask any person on the street to point to their elbow and I bet you they’ll point to that pointy part.  And yet…

Cough into your elbow

The part of our anatomy where we are supposed to be coughing these days (if we don’t have a tissue) has been confusingly called the “elbow.” This suggests (and this suggestion is born out in ubiquitous public service announcement illustrations) that the “elbow” is the part of our arm that gets enclosed when we bend our arm.

Screenshot 2020-03-15 16.39.15

This contradicts everything I have envisioned about elbows for my entire life.

Bump elbows in greeting

On the other hand (or the other side of the elbow), we are also supposed to “bump elbows” instead of shaking hands or hugging—apparently a time-tested greeting that has been called on during epidemics in the past, and has now been resurrected for COVID-19.   This is reassuring to me—I can visualize bumping elbows—the pointy part of our arms.  Wikipedia provides this crystal-clear illustration of elbows touching in “a stylish bump in 2008”:

Screenshot 2020-03-15 16.50.50

But it would be really hard to cough into that pointy part of our elbow. So why are people calling the inside of our elbow the “elbow.”

Maybe we just don’t have a word for it, and it’s just too clumsy to say “the inside of your elbow”.  Is it called the “elbow pit”?  I googled that and found others had been wondering the same thing: The search bar auto-filled with “Elbow pit what to call it?”

But Wikipedia tells us there is a specific word for that part of our body: the cubital fossa or… elbow pit.

Screenshot 2020-03-15 16.37.41

This wikipedia definition of “elbow pit” (aka cubital fossa) as anterior to the elbow was bolstered as my search continued. As I was googling “elbow pit,” the search bar also offered up another top search suggestion: “elbow pit tattoo.” This is what they look like—they are not on a person’s elbow.  They are nestled in the elbow pit (where we should also cough):

Screenshot 2020-03-15 16.56.04

But for some reason, the public service message is not “Cough into your elbow pit.”  Why not? Why have people insisted on calling this simply the “elbow”?

Well, the analogy to a smelly armpit may just be too much for genteel Americans to handle.  I mentioned this term, “elbow pit,” to my 12-year-old daughter and she said simply, “Ew. I find that very disturbing.”

Others seem to have also picked up on the disturbing aspects of the phrase, “elbow pit,” as represented, of course, on Urbandictionary.com, where elbow pit is defined. The top definition seems modest and descriptive:

Screenshot 2020-03-15 19.45.14

But the third definition goes directly to the problem of armpit associations:

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Ew, indeed!  The commonsense resistance to a bodily analogy like “elbow pit” is borne out further on Reddit, where at least one thread suggests referring to the elbow pit as, instead, “elbow vagina.”

So, maybe a more expansive working definition of “elbow,” to include the “elbow pit,” has merit. It seems that people who design these public service campaigns would rather be a little imprecise than end up in the “elbow pit” zone of associations.  Plain old “elbow” is simpler and conveniently euphemismistic, nipping any of the “elbow pit” or “elbow vagina” undertones in the bud.

Maybe it’s okay, sometimes, to be a little imprecise in our language if the precise language just leads us down a scary path?  People might be more likely to cough into something called “elbow” (inaccurately) than to cough into the more accurately named “elbow pit.”

And what if we are talking to kids—those prime germ-spreaders?  We don’t want to call it the elbow pit and immediately hear a class of 25 saying “EEEEEEEWWWWWWWW!” Definitely bad PR for good practices.

Cough pocket

Well, sometimes we just need to think a little longer (or ask a citizen sociolinguist!) to come up with the most effective phraseology.  Fortunately, this Seattle pre-school teacher, Ms. Laurie Goff, seems to have nailed it! She calls it the “cough pocket,” and tweeted a handy video demonstrating exactly what coughing into that cough pocket will look like:

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Her accompanying explanation is friendly and convincing:  “That’s a cough pocket.  It’s on your body! It’s free, it’s easy, and it’s always with you!” Now this video (and not a collection of germs from all her preschoolers!) is going viral, spreading the word about where to cough–arguably more effectively than any inaccurate, euphemistic use of “elbow,” or accurate, but icky, “elbow pit” ever could.

So to the question, how are we supposed to cough into our elbow?  Ms. Goff provides an answer:  Use your cough pocket!

What are your experiences with the words “elbow,” “elbow pit,” and “cough pocket” (and of course, the “elbow bump”)?  Please comment below!